Esta es un versión antigua publicada el 2026-06-08. Consulte la versión más reciente.

The Knowledge Management Landscape: reflections of the journey to nowhere, somewhere, anywhere, everywhere. Walking, talking and working with no-one, someone, anyone and everyone

Autores/as

  • Andrew Herd

Palabras clave:

knowledge management, mapping, landscape, terminologies, projects, collaboration

Resumen

This community note describes the process of the Knowledge Management (KM) Landscape, an open, collaborative project to map the landscape of knowledge management which took place over period 24 January-11 July 2025. The path walked was collectively explored and determined, with each co-creative session realising the next incremental step towards capturing more of the KM Landscape in a terms list. From the start we acknowledged its limitations: that it may fail as a concept, that it could never be complete in the envisioned timeframe and that it was inherently exclusive, whilst having the exact opposite, inclusive, intent. The KM Landscape project was by its nature, impulsive, non-conforming and unconventional in trying to embrace voices from inside, at the perimeter and outside of knowledge management. It included seasoned and new voices.

Biografía del autor/a

Andrew Herd

Andrew Herd has 25 years of experience in the space domain, with the past decade as Senior Engineer for Corporate Knowledge Management at the European Space Agency (ESA). During his tenure, he led over 50 lesson capture and learning initiatives, significantly contributing to ESA’s Lessons Learned program. He has also managed knowledge management for the largest Directorate at ESA, which includes approximately 1,000 space experts. His leadership was crucial in addressing knowledge loss due to a wave of retirements, organizing more than 200 “Legacy” events to identify knowledge gaps and develop effective capture strategies. A notable achievement of Andrew’s is his role in creating and managing the development of innovative Lessons Learned web and mobile applications. These tools incorporate Knowledge Graph and Chatbot AI technologies, improving the efficiency and quality of knowledge capture and retrieval for users. Andrew is a recognised thought leader, having authored over 30 publications, including academic papers, case studies, and books. He is the lead author of 20 of these works and has produced a podcast mini-series on knowledge management in the space sector. Additionally, he has chaired international panels on lessons learned, further establishing his expertise in the field.

Citas

Collison, C. J., Corney, P. J., & Eng, P. L. (2019). The KM cookbook: Stories and strategies for organisations exploring Knowledge Management Standard ISO30401. Facet Publishing.

Milton, N. & Lambe, P. (2016). The Knowledge Manager's Handbook. Kogan Page.

Syed, M. (2019). Rebel ideas: The power of diverse thinking. Hachette UK.

Descargas

Publicado

2026-06-08

Versiones

Número

Online first

Sección

Notas de la Comunidad

Licencia

Derechos de autor 2026 Andrew Herd

Creative Commons License

Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.

Los derechos de autor de los artículos publicados en esta revista son propiedad de los autores. En cuanto a la responsabilidad, el título pertenece a la Fundación para el Apoyo de la Revista de Gestión del Conocimiento para el Desarrollo (Foundation for the Support of the Knowledge Management for Development Journal). La revista se publica bajo una Licencia Creative Commons (Creative Commons Attribution Non-Commercial Share Alike License). Esta es una revista de acceso abierto ya que tiene un modelo de financiación que no cobra a los lectores ni a sus instituciones por el acceso. De acuerdo a la definición BOAI [1] de "acceso abierto", apoyamos los derechos de los usuarios a "leer, descargar, copiar, distribuir, imprimir, buscar o vincular a los textos completos de estos artículos". Sin embargo, parte del contenido (2009-2012) solo está disponible en el sitio web de Taylor and Francis. En los próximos meses, todo ellos también estará disponible en el OJS.
[1] http://www.earlham.edu/~peters/fos/boaifaq.htm#openaccess