Knowledge management for development: the case of an international research organization
Keywords:
gestion des connaissances, partage des connaissances, application des connaissances, gestion des organisations, nouvelle économie, performance organisationnelle, CanadaAbstract
This research was undertaken to better understand the state of knowledge management within a Canadian international organization dedicated to research for development. The research aimed to propose a knowledge management strategy that meets the organization's needs and supports its overall strategy. Quantitative and qualitative studies were conducted to assess the practices, attitudes, perceptions, and opinions of the organization's employees, based on four key knowledge management facilitators (leadership, technology, engagement, and organizational structure) considered most relevant to the organization. A questionnaire administered to the organization's employees allowed for the measurement of perceptions and the collection of data using a five-point Likert scale (1 to 5). The findings aim to raise awareness among staff about the importance of knowledge and among senior management about the need to implement a knowledge management strategy encompassing both explicit and tacit knowledge.
References
Akuku, B.; Oboko, R. and Waema, T. M. (2020). Institutionalization of knowledge management strategies in agricultural research organizations : a systematic review of the international literature. Knowledge Management for Development Journal. 15 (1) : 73- 98. http://www.km4djournal.org/
Alavi, M. & Leidner, D.E. (2001). Knowledge Management and Knowledge Management Systems : Conceptual foundations and Research Issues. MIS Quarterly, 25 (1) : 107-136. http://home.business.utah.edu/actme/7410/Alavi%20and%20Leidner.pdf
APO. (2020). Knowledge Management : Tools and Techniques Manual. Tokyo, Japan : Asian Productivity Organization. ISBN: 978-92-833-2490-4.
Arrignon, C. (2019). La Gestion des connaissances au service de l’innovation : une agence de conseil en recrutement à la recherche de nouveaux relais de croissance : mémoire de master 1 en intelligence économique. Paris : Université Paris-Est Marne-la-vallée. 79 p.
Belaid, S; Fehri, D. (2023). L’Intelligence artificielle et les modèles d’affaires : métamorphoses, défis et opportunités. Question(s) de Management, 44. https://shs.cairn.info/revuequestions-de-management-2023-3-page-193?lang=fr
Benlalam, L. (2015). La gestion des connaissances, un outil de performance organisationnelle : mémoire de maitrise en gestion de projet. Rimouski : UQAR. xx-114 p.
Bhatt, G. D.; Pankaj, P. & Rodger, J. (2014) Managing Knowledge in Shared Spaces. Intelligent Information Management, 6 : 240-247. doi: 10.4236/iim.2014.65023
Booi, B.C. (2023). The Application of Knowledge Management Frameworks within the Public Service in South Africa : mémoire de maitrise en sciences de l’information et de la gestion des connaissances. Stellenbosch, South Africa : Stellenbosch University. xi-119 p.
Bonuedie, B.M. & Fombad, M.C. (2024). Knowledge-Sharing Strategies for Poverty Eradication Among Rural Women. LIBRI, 74 (1) : 55–70. https://www.degruyter.com/document/doi/10.1515/libri-2023-0021/html
Botha, D. (2019). Knowledge Management and the Digital Native Enterprise. South Africa : Deloitte & Touche. 33 p.
Botha, D. F. (2005). Towards an instrument for surveying knowledge management practices. South African Journal of Business Management, 36 (1) : 1-6. https://doi.org/10.4102/sajbm.v36i1.615
Boyes, B., Cummings, S.; Habtemariam, F. Tesfaye & Kemboi, G. (2023). ‘We have a dream’: proposing decolonization of knowledge as a sixth generation of knowledge management for sustainable development. Knowledge Management for Development Journal 17 (1/2) : 11-41. http://www.km4djournal.org/
Bradley, M., Labatut, J.M. & Morin-Labatut, G. (2008). L’aide canadienne à la recherche pour le développement : chapitre de livre : In : L’aide canadienne au développement. Presses de l’Université de Montréal. Pp. 81-109.
Canada Newswire (2024). Le Canada attirera des milliards de dollars en investissements afin d'établir une capacité de calcul nationale pour l'IA. https://www.newswire.ca/fr/news-releases/.
Chavez-Tafur, J., Cummings, S., Khadar, I., & Sanz, R. (2021). Learning from the past: impact of information and knowledge management on individuals and organizations over decades. Knowledge Management for Development Journal. 16 (1) : 1-7. http://www.km4djournal.org/
Choo, C. W. (1996). The Knowing Organization : How Organizations Use Information to Construct Meaning, Create Knowledge and Make Decisions. International Journal of Information Management, 16 (5) : 329-340.
Crié, D. (2003). De l’extraction des connaissances au Knowledge Management. Revue française de gestion, 3/5 (146) : 59 – 79.
Cristea, D.; Capatina, A. (2009). Perspectives on knowledge management models. Economics and Applied Informatics, Year XV (2) : 355-366.
Dalkir, K. (2011). Knowledge Management in Theory and Practice. Second Edition. Cambridge, Massachusetts : MIT Press. xv-498pp.
Deloitte (2023). Impact et opportunités : l'écosystème de l'IA au Canada en 2023. 36pp. https://www2.deloitte.com/ca/fr/pages/deloitte-analytics/articles/impact-and-opportunities-canadas-ai-ecosystem-2023.html
Djohossou, P.; Bulbul, S. and Hendrix-Jenkins, A. (2023). The community-led worldview of systems change: a framework centering local knowledge and aspirations in pursuit of transformational sustainability and resilience. Knowledge Management for Development Journal. 17 (1/2) : 86-106. http://www.km4djournal.org/
Drucker, Peter F. (2001). The Next Generation. November 1, 2001. 4 p.
Ebuy, H., Bekele, R., Jimma, W. (2013.). Assessment of Knowledge Management Practices in Jimma University : Consideration of Technology, Leadership, Organization and Learning Pillars. Conference Paper. https://www.researchgate.net/publication/265380795_Assessment_of_Knowledge_Management_Practices_in_Jimma_University_Consideration_of_Technology_Leadership_Organization_and_Learning_Pillars
Fortin, M.-F.; Gagnon, J. (2022). Fondements et étapes du processus de recherche : méthodes quantitatives et qualitatives. 4e édition. Montréal, Canada : Chenelière Éducation. ISBN 13 : 9782765073574.
Gillman, H.; Zielinski, C.; Dhewa, J. Hagmann and Martins, K. (2019). Challenges and opportunities in measuring knowledge management results and development impact. Knowledge Management for Development Journal. 14 (2) : 1-4. http://www.km4djournal.org/
Girard, J.P., & McIntyre, S. (2010). Knowledge Management Modeling in Public Sector Organizations: A Case Study. International Journal of Public Sector Management, 23 (1) : 71-77. https://www.researchgate.net/publication/233492581_Knowledge_management_modeling_in_public_sector_organizations_A_case_study.
Grundstein, M. (2019). Toward Management Based on Knowledge : Book Chapter. In : Current Issues in Knowledge Management. London, United Kingdom : IntechOpen. https://www.intechopen.com/chapters/67575
Grundstein, M. (2016). MGKME, un Modèle Général de Knowledge Management pour l’Entreprise : rapport de recherche #11. Révision 8.0. 41 p.
Grundstein, M. (2002). De la capitalisation des connaissances au renforcement des compétences dans l’entreprise étendue. GCC-GI02 12-13 décembre 2002 - Nantes (France). 11 p.
Halawi, L..; McCarthy, R. & Aronson, J. (2017). Success Stories in Knowledge Management Systems. Issues in Information Systems, 18 (1). https://commons.erau.edu/publication/559
IDRC (2023). Combating Inequality with Responsible Artificial Intelligence. Ottawa, Canada.
Jacob, R. & Pariat, L. (2000). Gérer les connaissances : un défi de la nouvelle compétitivité du 21ème siècle. Montréal : CEFRIO, 2000. viii-73 p. http://mapageweb.umontreal.ca/heatonl/fr/doc/acrobat/gererconnaissance.pdf
Jennex, M.E. (2007). Knowledge management in modern organizations. Hershey, USA; London, United Kingdom : Idea Group Publishing. xi -404 p.
Jézéquel, J.P. (2003). Nouvelle économie : entre unité et diversité. Hermès, 3 (37) : 193-201. https://philpapers.org/rec/JZQNC
Koenig, G. (2015). L’apprentissage organisationnel : repérage des lieux. Revue française de gestion, 253 : 83-95. https://www.academia.edu/105274015/Lapprentissage_organisationnel
Lambert, M. (2023). Expo 67. In : l’Encyclopédie Canadienne. https://www.thecanadianencyclopedia.ca/fr/article/expo-67
Larson, E. W. & Gray, C. F. (2019). Management de projet. Montréal : Chenelière Éducation. 594 p. ISBN-13 : 978-2765078647.
McKinsey (2024). Artificial intelligence : Learn how we’re helping capture the opportunity of generative AI. https://www.mckinsey.com/capabilities/quantumblack/how-we-help-clients
Maurel, D. (2021). Capitalisation des apprentissages et gestion des connaissances. CHUM - Innove Action 2021, 15-17 juin 2021. https://maurel.ebsi.umontreal.ca/dominique_maurel_communications.html
Mohammadi, L., Yeganegi, K. & Sadri, R. (2018). Knowledge Management Basic Concepts and Value Creation. American Based Research Journal, 7 (10) : 32-39.
Nadae, J. de & Monteiro de Carvalho, M. (2017). A knowledge management perspective of the project management office. Brazilian Journal of Operations & Production Management, 14 (3) : 350-362. https://doi.org/10.14488/BJOPM.2017.v14.n3.a8
Olan, F., Arakpogun, E. O., Suklan, J., Nakpodia, F., Damij, N. & Jayawickrama, U. (2022). Artificial intelligence and knowledge sharing : Contributing factors to organizational performance. Journal of Business Research, 145 : 605-615. https://doi.org/10.1016/j.jbusres.2022.03.008
Prusak, L. (2001). Where Did Knowledge Management Come From?. IBM Systems Journal, May 23. http://www.welchco.com/02/14/01/60/01/05/2301.HTM
Universalia (2023). Modèles d’appui aux programmes pour l’application des connaissances : note d’information sur les connaissances en évaluation. Ottawa, Canada. 6 p. https://hdl.handle.net/10625/62262
Stankosky, M. (2005). Creating the Discipline of Knowledge Management : The Latest in University Research. Amsterdam : Elsevier Butterworth-Heinemann. xii-242 p.
Theriou, N., Maditinos, D. & Theriou, G. (2011). Knowledge Management Enabler Factors and Firm Performance : An Empirical Research of the Greek Medium and Large Firms. European Research Studies, XIV (2). https://www.ersj.eu/repec/ers/papers/11_2_p6.pdf
Wiig, K.M. (2002). New Generation Knowledge Management : What May We Expect?. Arlington, Texas : Knowledge Research Institute. 9 p.
Wiig, K.M. (2000). Knowledge Management : An Emerging Discipline Rooted in a Long History. Arlington, Texas : Knowledge Research Institute. 21 p.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Modou Sall
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
The copyright of the articles published in this journal remains the property of the authors. For liability reasons, the title belongs to the Foundation for the Support of the Knowledge Management for Development Journal. The journal is published under a Creative Commons Attribution Non-Commercial Share Alike License. This journal is currently an open access journal as it has a funding model that does not charge readers or their institutions for access. From the BOAI definition [1] of "open access", we support the rights of users to "read, download, copy, distribute, print, search, or link to the full texts of these articles." However, some of the content (2009-2012) is only available on the Taylor and Francis website. Within the next few months, this issue too will become available on the OJS. [1] http://www.earlham.edu/~peters/fos/boaifaq.htm#openaccess
