Challenges and opportunities in measuring knowledge management results and development impact. Part 2


  • Helen Gillman International Fund for Agricultural Development (IFAD)
  • Chris Zielinski University of Winchester, UK
  • Charles Dhewa Knowledge Transfer Africa, Zimbabwe
  • Juergen Hagmann Picoteam, Kenya
  • Kim Martins Read and Smile, New Zealand


knowledge management, measurement, results, development, impact


This is the second part of the Special Issue on ?Challenges and opportunities in measuring KM results and development impact?. The first part of the issue was published in December 2019 and can be accessed here. The papers in this two-part special issue examine from a range of perspectives the challenges and opportunities in tracking and demonstrating the impact of managing knowledge both inside the walls (in organizations) and outside the walls (in the broader development context). Due to the high number of papers selected, they were divided into two issues, based on their completion dates.

Author Biographies

Helen Gillman, International Fund for Agricultural Development (IFAD)

Helen Gillman is the Senior Knowledge Management Specialist at the International Fund for Agricultural Development (IFAD) an international financial institution and United Nations specialized agency, based in Rome. Helen has 25 years of experience in the international development sector, and has worked in knowledge management both at the corporate, strategic level and in the field with rural development projects. She led the development of IFAD?s corporate KM Framework and the Action Plan for its implementation. Her major area of interest is in the intersection between KM and organizational development. From 2008 to 2012, she worked in IFAD?s East and Southern Africa Division, where she established and implemented a successful regional knowledge management programme, focused on learning for improved project performance. A major outcome of this work was a model for an integrated knowledge management system, developed in collaboration with staff of IFAD-supported projects. Helen also has long experience as a communications and publishing specialist, including at the Food and Agriculture Organization of the UN from 1992 to 2002. She moved to IFAD in 2003 to establish the Editorial Unit in the Communications Division. Helen has an MA in International Development.

Chris Zielinski, University of Winchester, UK

A visiting fellow in the Centre for Global Health, Chris leads the Partnerships in Health Information (Phi) programme at the University of Winchester, UK. Formerly an NGO, Phi supports knowledge development and brokers healthcare information exchanges of all kinds. Chris has held senior positions in publishing and knowledge management with WHO in Brazzaville, Geneva, Cairo and New Delhi, with FAO in Rome, ILO in Geneva, and UNIDO in Vienna.  

Charles Dhewa, Knowledge Transfer Africa, Zimbabwe

Charles Dhewa is a proactive Knowledge Broker and Management Specialist committed to exceptional practical achievements in agriculture and rural development. Among other qualifications, he holds a Master of Philosophy (MPhil) degree in Information and Knowledge Management from Stellenbosch University, South Africa. Based in Zimbabwe, he is the Chief Executive Officer of Knowledge Transfer Africa (Pvt) Ltd ( / ) which he founded in 2006 after realizing that agriculture value chain actors needed knowledge brokering services. He writes a lot of articles on thought leadership in agriculture and socio-economic development. Some of his ideas are shared through this blog - Working from more than 20 agriculture markets under a flagship known as eMKambo (, his organisation gathers and processes data into market intelligence that is important for decision making and policy development.

Juergen Hagmann, Picoteam, Kenya

Jürgen has been instrumental in developing PICOTEAM as a network organisation. He is presently the global team leader who guides the organisation in terms of strategy, conceptual and product development as well as capacity development of the team.  His M.Sc. training was in the field of natural science in geography / hydrology. During his first years of technically-oriented work, he got increasingly interested in social development issues which he combined with his technical knowledge. After 10 years of professional experience as an analytical practitioner he decided to write up a PhD in social science / innovation & communication based on his experience in the field. He graduated at the University of Giessen in Germany. Jürgen has been prolific as author of more than 70 scientific publications, including books, book chapters, peer-reviewed articles and monographs.


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