The Future of KM? Design Thinking! And Here are 5 Elements to ?ECHO?


  • Arno Boersma


knowledge management, design thinking, learning


The article addresses the timely intersection of knowledge management with design thinking. As knowledge management is seemingly grasping for its last breath according to many, the rise of human-centered design thinking has everything KM needs to thrive. By injecting key elements of design thinking - Eperimentation, Collaboration, Human-centeredness, and Optimism (ECHO) - a powerful combination emerges that gets most value out of knowledge in ways that resonate with people. The article will underline this much-needed integration by way of real-world examples related to development and why Knowledge Design Thinking is the future of KM. It will help KM practitioners in development create solutions that resonate more with the people they are serving.